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Upcoming Maintenances

2

Incidents Last 30 Days

5

Maintenances Last 30 Days

Locations

History (Last 14 days)

Description

Dear Customer, On Friday, June 27th, 2025, we will be carrying out maintenance on the physical nodes in the NEW YORK location. During this time, we will be required to shut down the server, affecting its hosted VPSs. We've notified the affected clients via email, The maintenance window is set to be between 22:00- 6:00 UTC, the expected impact for the VPSs will be approximately. 3 hours during the maintenance window.   Special instructions for our forex trading customers: It may be advisable to check that your EAs or other automated trading applications will resume control of open positions after being restarted. Please consider closing your MetaTrader application(s) to save your chart configurations, and set up profiles to ensure that your EAs will relaunch with your predefined settings correctly. Also, we have provided a "Startup Adder" application to properly relaunch your MT4/MT5 applications. Our support staff are happy to assist with setting that up if you would like.


Components

New York - IaaS & Cloud Infrastructure


Locations

New York Equinix, New York Cyxtera


Schedule

June 27, 2025 22:00 - June 28, 2025 06:00 UTC



June 27, 2025 22:00 UTC
[Update] Scheduled maintenance is starting.

June 28, 2025 06:00 UTC
[Update] Scheduled maintenance is completed.
Server hardware failure (NEW YORK)Partial Service Disruption

Incident Status

Partial Service Disruption


Components

New York - IaaS & Cloud Infrastructure


Locations

New York Equinix, New York Cyxtera




June 24, 2025 16:38 UTC
[Investigating] At approximately 16:00 UTC on June 24th, 2025, an unexpected hardware failure was detected in one of our servers in New York. The failure has resulted in a complete service outage on that server. Current Status: The incident response team is currently investigating and assessing the issue. Customer Impact: Customers utilizing affected services may experience service unavailability until the issue is resolved. Customer Support has been briefed and is prepared to handle inquiries and provide updates to affected users.

June 25, 2025 10:19 UTC
[Resolved] This incident is now resolved.