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1

Upcoming Maintenances

3

Incidents Last 30 Days

1

Maintenances Last 30 Days

Locations

Scheduled Maintenance

Maintenance in Singapore (Cloud Infrastructure)Planned Maintenance

Schedule

April 2, 2025 16:00 - April 3, 2025 00:00 UTC

Components

Singapore - IaaS & Cloud Infrastructure

Locations

Singapore

Description

Dear Customer, On Wednesday, April 2nd, 2025, we will be carrying out maintenance on some physical nodes in Singapore. During this time, we will be required to reboot VPS, and an email has been sent to the affected customers. The maintenance window is between 16:00 UTC and 00:00 UTC. We will be installing important updates to our physical servers and will reboot when complete. Your VPS is expected to be down < 6 hour sometime during the maintenance window. Once the maintenance window has been completed, we will send a completion notice, and you may login to your VPS and restart any of the services that you require. Special instructions for our forex trading customers: It may be advisable to check that your EA's or other automated trading applications will resume control of open positions after being restarted. Please consider closing your MetaTrader application(s) to save your chart configurations and set up profiles to ensure that your EA's will relaunch with your predefined settings correctly. Also, we have provided a "Startup Adder" application to properly relaunch your MT4/MT5 applications. Our support staff are happy to assist with setting that up if you would like.

History (Last 14 days)

Singapore Emergency Datacenter Maintenance - Virtual DesktopService Disruption

Incident Status

Service Disruption


Components

Singapore - IaaS & Cloud Infrastructure


Locations

Singapore



March 20, 2025 17:05 UTC
[Monitoring] There is currently Emergency datacenter maintenance at our Singapore data center that affects a server containing Virtual Desktop VPSs. The maintenance began on March 20th, 2025 at 16:00 UTC. We will update this status once completed.

March 20, 2025 18:13 UTC
[Resolved] This is completed.