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0

Upcoming Maintenances

3

Incidents Last 30 Days

7

Maintenances Last 30 Days

Locations

History (Last 14 days)

Description

Dear Customer, On Saturday July 5th, 2025 we will be carrying out maintenance on some physical nodes in this location. During this time we will be required to reboot VPS and an email has been sent to the affected customers. The maintenance window is between 00:00 UTC and 08:00 UTC. We will be installing important updates to our physical servers and will reboot when complete. Your VPS is expected to be down < 1 hour sometime during the maintenance window. Once the maintenance window has been completed we will send a completion notice and you may login to your VPS and restart any of the services that you require. Special instructions for our forex trading customers: It may be advisable to check that your EA's or other automated trading applications will resume control of open positions after being restarted. Please consider closing your MetaTrader application(s) to save your chart configurations, and set up profiles to ensure that your EA's will relaunch with your predefined settings correctly. Also, we have provided a "Startup Adder" application to properly relaunch your MT4/MT5 applications. Our support staff are happy to assist with setting that up if you would like.


Components

London - IaaS & Cloud Infrastructure


Locations

London Equinix, London Cyxtera


Schedule

July 5, 2025 00:00 - July 5, 2025 08:00 UTC



July 5, 2025 00:00 UTC
[Update] Scheduled maintenance is starting.

July 5, 2025 08:00 UTC
[Update] Scheduled maintenance is complete.

Description

Dear Customer, On Saturday July 5th, 2025 we will be carrying out maintenance on some physical nodes in this location. During this time we will be required to reboot VPS and an email has been sent to the affected customers. The maintenance window is between 00:00 UTC and 08:00 UTC. We will be installing important updates to our physical servers and will reboot when complete. Your VPS is expected to be down < 1 hour sometime during the maintenance window. Once the maintenance window has been completed we will send a completion notice and you may login to your VPS and restart any of the services that you require. Special instructions for our forex trading customers: It may be advisable to check that your EA's or other automated trading applications will resume control of open positions after being restarted. Please consider closing your MetaTrader application(s) to save your chart configurations, and set up profiles to ensure that your EA's will relaunch with your predefined settings correctly. Also, we have provided a "Startup Adder" application to properly relaunch your MT4/MT5 applications. Our support staff are happy to assist with setting that up if you would like.


Components

Dubai - IaaS & Cloud Infrastructure


Locations

Dubai


Schedule

July 5, 2025 00:00 - July 5, 2025 08:00 UTC



July 5, 2025 00:00 UTC
[Update] Scheduled maintenance is starting.

July 5, 2025 08:00 UTC
[Update] Scheduled maintenance is complete.

Incident Status

Degraded Performance


Components

New York - IaaS & Cloud Infrastructure


Locations

New York Equinix, New York Cyxtera




July 1, 2025 08:44 UTC
[Identified] We are currently experiencing network performance degradation on some of our servers in New York. Our team is actively working to restore normal network operations.

July 1, 2025 10:45 UTC
[Resolved] The network issue in New York has been resolved. Services are back to normal.

Description

Dear Customer, On Friday, June 27th, 2025, we will be carrying out maintenance on the physical nodes in the NEW YORK location. During this time, we will be required to shut down the server, affecting its hosted VPSs. We've notified the affected clients via email, The maintenance window is set to be between 22:00- 6:00 UTC, the expected impact for the VPSs will be approximately. 3 hours during the maintenance window.   Special instructions for our forex trading customers: It may be advisable to check that your EAs or other automated trading applications will resume control of open positions after being restarted. Please consider closing your MetaTrader application(s) to save your chart configurations, and set up profiles to ensure that your EAs will relaunch with your predefined settings correctly. Also, we have provided a "Startup Adder" application to properly relaunch your MT4/MT5 applications. Our support staff are happy to assist with setting that up if you would like.


Components

New York - IaaS & Cloud Infrastructure


Locations

New York Equinix, New York Cyxtera


Schedule

June 27, 2025 22:00 - June 28, 2025 06:00 UTC



June 27, 2025 22:00 UTC
[Update] Scheduled maintenance is starting.

June 28, 2025 06:00 UTC
[Update] Scheduled maintenance is completed.
Server hardware failure (NEW YORK)Partial Service Disruption

Incident Status

Partial Service Disruption


Components

New York - IaaS & Cloud Infrastructure


Locations

New York Equinix, New York Cyxtera




June 24, 2025 16:38 UTC
[Investigating] At approximately 16:00 UTC on June 24th, 2025, an unexpected hardware failure was detected in one of our servers in New York. The failure has resulted in a complete service outage on that server. Current Status: The incident response team is currently investigating and assessing the issue. Customer Impact: Customers utilizing affected services may experience service unavailability until the issue is resolved. Customer Support has been briefed and is prepared to handle inquiries and provide updates to affected users.

June 25, 2025 10:19 UTC
[Resolved] This incident is now resolved.