Description

Dear Customer, On Friday November 24th, 2023 we will be carrying out maintenance on some of our physical nodes in location London. During this time we will be required to reboot the VPS on these hypervisors, all affected VMs had email notices sent already. The maintenance window is between 23:00 UTC and 03:00 UTC. We will be installing important updates to our physical servers and will reboot when complete. Your VPS is expected to be down < 1 hour sometime during the maintenance window. Once the maintenance window has been completed we will send a completion notice and you may login to your VPS and restart any of the services that you require. Special instructions for our forex trading customers: It may be advisable to close any open trades before close of markets on Friday, especially if you are not sure whether your EA's or other automated trading applications will resume control of open positions after being restarted. Please consider saving chart configurations when you close your Metatrader applications, and set up profiles to ensure that your EA's will relaunch with your predefined settings correctly. Also, we have provided a "Startup Adder" application to properly relaunch your MT4/MT5 applications. Our support staff are happy to assist with setting that up if you would like.

Components

London - IaaS & Cloud Infrastructure

Locations

London Equinix, London Cyxtera

Schedule

November 24, 2023 23:00 - November 25, 2023 03:00 UTC

Description

Dear Customer, On Friday November 24th, 2023 we will be carrying out maintenance on some of our physical nodes in location NYC. During this time we will be required to reboot the VPS on these hypervisors, all affected VMs had email notices sent already. The maintenance window is between 23:00 UTC and 03:00 UTC. We will be installing important updates to our physical servers and will reboot when complete. Your VPS is expected to be down < 1 hour sometime during the maintenance window. Once the maintenance window has been completed we will send a completion notice and you may login to your VPS and restart any of the services that you require. Special instructions for our forex trading customers: It may be advisable to close any open trades before close of markets on Friday, especially if you are not sure whether your EA's or other automated trading applications will resume control of open positions after being restarted. Please consider saving chart configurations when you close your Metatrader applications, and set up profiles to ensure that your EA's will relaunch with your predefined settings correctly. Also, we have provided a "Startup Adder" application to properly relaunch your MT4/MT5 applications. Our support staff are happy to assist with setting that up if you would like.

Components

New York - IaaS & Cloud Infrastructure

Locations

New York Equinix, New York Cyxtera

Schedule

November 24, 2023 23:00 - November 25, 2023 03:00 UTC